Principles of Customer Service

This qualification aims to:

  • Provide you with the underpinning knowledge that is required by employees to work in a range of different environments within a customer service role.

The objectives of this qualification are to help you to:

  • develop essential knowledge of how to carry out customer service tasks, such as how to manage information and supporting events
  • know how to apply their knowledge in a variety of industries and job roles.




Level 2

Course Type


4.7 out of 5 student feedback rating


Options Course Code Starts Ends
60789-01 01/08/23 31/07/24

What will I study?


  • Unit 01: Principles of customer service and delivery
  • Unit 02: Understand customers
  • Unit 03: Understand employer organisations
  • Unit 04: Understand how to communicate with customers
  • Unit 05: Understand how to develop customer relationships
  • Unit 06: Understand how to resolve problems and deliver customer service to challenging customers
  • Unit 07: Understand how to develop working relationships with colleagues

Additional Info

Additional qualification information about this learning aim can be viewed on the NCFE page which will give you more of an in depth overview.