Principles of Customer Service

In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don't ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business's issues in a professional and courteous manner is an essential day-to-day task.

Site

Workplace/Other

Level

Level 2

Course Type

Adult

Courses

Options Course Code Starts Ends Days
enquire apply 60789-01 28/04/25 31/07/25 On Demand

What will I study?

  • Principles of Customer Service and Delivery
  • Understand Customers
  • Understand Employer Organisations

What qualification will I achieve?

NCFE Level 2 Certificate

What can I do after completing this course?

This qualification is suitable for use within a Study Programme.