In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don't ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business's issues in a professional and courteous manner is an essential day-to-day task.
Site
Workplace/Other
Level
Level 2
Course Type
Adult
Learners will be assessed through a series of online assignments completed independently via our ESCG eLearning platform. Each unit contains written tasks designed to check your understanding of the course content and your ability to apply knowledge in practical or workplace-related scenarios.
All assessments are submitted online and marked by qualified tutors. You will receive constructive feedback to help you progress through the course and meet the learning outcomes.
We recommend studying 4–6 hours per week to maintain steady progress and complete assessments within the expected timeframe.
NCFE Level 2 Certificate
Learners who achieve this qualification could progress to other qualifications in the business sector.
Career opportunities
This qualification has been developed to enable learners to progress into employment in customer service roles or onto higher level studies.
All of our Level 2 online courses are fully funded, meaning there are no tuition or exam fees for learners who meet the eligibility criteria. Therefore, learners can complete their qualification without paying for course fees.
Eligibility Criteria (Adult Skills Funding)
All of our fully funded Level 2 online courses are delivered under the Adult Skills Funding rules. In order to study for one of our courses you must meet the following eligibility criteria:
Age Requirement
Learners must be aged 19 or over on 31 August before the academic year begins.
Residency Requirement (Non-Devolved Areas)
Learners must live in a non-devolved area of the UK where Adult Skills Funding is managed nationally.
Right to Study Evidence
Learners must provide valid right-to-study evidence confirming they are legally permitted to study in the UK. This may include a passport, visa, residency permit, or other accepted documentation.
Additional qualification information about this learning aim can be viewed on the NCFE page which will give you more of an in-depth overview.