In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don't ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business's issues in a professional and courteous manner is an essential day-to-day task.
Site
Workplace/Other
Level
Level 2
Course Type
Adult
Learners will be assessed entirely online through our dedicated learning platform. All study materials, activities and assessments are provided digitally, allowing learners to work independently and at their own pace.
Throughout the course, learners will complete a series of online knowledge checks, written tasks and module assessments that demonstrate their understanding of the subject. These assessments are submitted through the platform and are marked by a dedicated assessor, who will provide feedback and support where required.
In addition to assessor support, learners can also access help from our administration team for any technical or general course queries. To contact us please email us at Independent.Learning@escg.ac.uk
The course duration is 4 months. To maintain steady progress and complete the qualification on time, we recommend that learners commit to approximately 4–6 hours of study per week. This may vary depending on individual pace and confidence.
NCFE Level 2 Certificate
This qualification is suitable for use within a Study Programme.
No — there are absolutely no fees for any of our NCFE Level 2 Free Independent Learning e-learning courses. All of our Level 2 programmes are fully funded, meaning you can enrol, study, and complete your qualification without paying anything at all.
There are no hidden charges, no registration fees, and no additional costs for course materials. Everything you need to complete your learning is included as part of the funding.
This ensures you can focus entirely on your studies and gaining your qualification, with complete peace of mind.
Additional qualification information about this learning aim can be viewed on the NCFE page which will give you more of an in depth overview.
Please do not apply for our course through this website