In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don't ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business's issues in a professional and courteous manner is an essential day-to-day task.
Achieve a nationally recognised Level 2 qualification Evidence your competency to employers
Further your personal and professional development
Learn at a time that suits you without the need to attend college
Improve your understanding of how to successfully handle complaints
Reduce the risk of complaints
Principles of Customer Service and Delivery
Understand Employer Organisations
Additional qualification information about this learning aim can be viewed on the NCFE page which will give you more of an in depth overview.
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