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Customer Service

AIMS OF THE COURSE

In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don't ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business's issues in a professional and courteous manner is an essential day-to-day task.

BENEFITS

  • Achieve a nationally recognised Level 2 qualification Evidence your competency to employers

  • Further your personal and professional development

  • Learn at a time that suits you without the need to attend college

  • Improve your understanding of how to successfully handle complaints

  • Reduce the risk of complaints

WHAT YOU WILL LEARN

  • Principles of Customer Service and Delivery

  • Understand Customers

  • Understand Employer Organisations

Additional qualification information about this learning aim can be viewed on the NCFE page which will give you more of an in depth overview.

COURSE CODE

7193/010

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