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Information, Advice or Guidance

Course Code: 60776-01

Aim of the course:

This qualification is designed for those people who work in, or are looking to work in an information, advice or guidance role such as:

  • Careers Advisor
  • Counsellor
  • Customer Service Advisor
  • Debt Advisor
  • Employment Advisor
  • Help-desk Advisor
  • Housing Support Worker
  • Learning Support Worker
  • Legal Services Support Workers
  • Peer Mentor.

with a range of employers such as:

  • local authorities
  • careers advice services
  • voluntary sector organisations
  • student services
  • citizen advice services
  • housing associations.

This qualification aims to develop your knowledge and understanding of the key principles of information, advice or guidance and applying these within your own context. The objectives of this qualification are to prepare you for further training and to support a role where you may give initial information, advice or guidance to others.

Mandatory Units:
  • Unit 01: Information, advice or guidance in practice
  • Unit 02: Developing interaction skills for information, advice or guidance
  • Unit 03: Signposting and referral in information, advice or guidance
  • Unit 04: Information, advice or guidance – context
  • Unit 05: Managing information

Additional qualification information about this learning aim can be viewed on the NCFE page which will give you more of an in depth overview.