Course Code: 60785-01

Aim of the course:

This qualification aims to:

• provide you with the underpinning knowledge that is required by employees to work in a range of different environments in a business administration role.

The objectives of this qualification are to help you to:

• develop essential knowledge of how to carry out administrative tasks such as how to manage information and supporting events
• know how to apply your knowledge in a variety of industries and job roles.

Mandatory Units:

• Unit 01: Principles of providing administrative services
• Unit 02: Principles of business document production and information management
• Unit 03: Understand communication in a business environment
• Unit 04: Understand employer organisations
• Unit 05: Understand how to develop working relationships with colleagues
• Unit 06: Understand how to carry out administration tasks

Optional Units (you will choose one of the below):

• Unit 09: Understand how to store, retrieve and archive information
• Unit 14: Principles of customer relationships

Additional qualification information about this learning aim can be viewed on the NCFE page which will give you more of an in depth overview.