Course Code: 60786-01

Aim of the course:

This qualification is designed for those who want the knowledge and understanding required to successfully lead a team.

This will focus on the study of leading a team in a business environment.

The objectives of this qualification are to help you to:

• develop your knowledge of the principles of team leading
• develop your understanding of business
• develop the knowledge needed to support communication with a range of stakeholders at different levels

Mandatory Units:

• Unit 01: Principles of team leading
• Unit 02: Understand business
• Unit 03: Understand how to communicate work-related information

Optional Units (you will choose one of the below options):

Suite 1:

• Unit 06: Understand How to Delivery Customer Service and Resolve Problems
• Unit 08: Understand How to Develop Working Relationships with Colleagues
• Unit 09: Understand Health and Safety Procedures in the Workplace
• Unit 11: Introduction to Coaching
• Unit 13: Understand Personal Development

Suite 2:

• Unit 06: Understand How to Delivery Customer Service and Resolve Problems
• Unit 08: Understand How to Develop Working Relationships with Colleagues
• Unit 09: Understand Health and Safety Procedures in the Workplace
• Unit 12: Introduction to Mentoring
• Unit 13: Understand Personal Development

Suite 3:

• Unit 05: Understand Customers
• Unit 06: Understand How to Delivery Customer Service and Resolve Problems
• Unit 08: Understand How to Develop Working Relationships with Colleagues
• Unit 12: Introduction to Mentoring
• Unit 13: Understand Personal Development

Additional qualification information about this learning aim can be viewed on the NCFE page which will give you more of an in depth overview.